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You can reach the Helpdesk at
706-546-5787
9am-6pm Monday-Friday
10am-4pm Saturday
or by email: helpdesk@negia.net
To get help more quickly, please check the Frequently Asked Questions to see if you problem is addressed.
Frequently Asked Questions:
1. I CANNOT send/receive e-mail AND I CANNOT surf the web:
DSL:
1. Switch off or unplug your Modem.
2. Wait a full 30 seconds.
3. Switch on or plug in your Modem.
4. Wait a full 30 seconds, and try your connection.
5. If this does not fix the problem, or this happens frequently, please call 706-546-5787
Dial-Up:
1. When dialing, make sure your username and password are entered correctly.
2. Please call 706-546-5787 if problem continues.
2. I CAN surf the web, but I CANNOT send/receive e-mail:
Outlook Express:
1. Click Tools and then Accounts.
2. Click the Mail Tab, highlight your account, and click Properties.
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3. Click the Server tab.
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4. Set the server settings like the above.
5. Set the "Account name" to your email address's username.
Note: The "Account name" is what precedes the @negia.net in your email address.
Example: AccountName@negia.net
6. Set your password and check "Remember password" if you don't want to enter a password every time.
7. Click OK, and try to send/receive email, if this doesn't fix it - please call 706-546-5787